ESPlus IBM Storage ProtectMaster IBM Storage Protect - with our experts!
By using a customized monitoring/analytics solution, we identify problems before they arise.
For years, we have been one of Germany's most renowned specialists in the subject area IBM Storage Protect. We listened carefully to our customers - regarding their future requirements, their flexible needs and their wishes. We took this as an opportunity to develop our Empalis Service Plus for complementing.
- Personal, individual service in german language
- Flexible service units as needed
- Solution-oriented approach, use of best practices and clear documentation
- Simple package structures for constant cost transparency
- Use of web technologies (ticket portal, knowledgebase, remote control)
- Early problem detection and correction thanks to round-about monitoring
- Full access to the Empalis specialist network
Tailored to your needs
Whether parental leave, long-term employee downtime, departure of an employee, outsourcing of partial tasks or even outsourcing of the entire backup operation: Our Empalis Service Plus is tailored to your needs. In addition, upon request, general consulting services can be accessed via service units.
Bronze Our introductery package
- With ESPlus Bronze we offer you a quota of retrievable service units and guarantee fastest response times.
- Our initial health-check guarantees highest service quality from day one.
- In addition our service package includes Monitoring and Reporting, Analytics as well as additional service reviews.
Silver Extended flatrate service
- ESPlus Silver depends on our starter package Bronze and includes all therein contained services.
- Instead of a limited one you will receive a proactive all-round-service for your ISP server as flatrate (optionally also 24x7).
- Other services such as reactive client support complete the offering.
Gold Comprehensive premium support
- The ESPlus Gold Package includes all services from ESPlus Silver.
- In addition to the flatrate for your ISP server you can also get a service flat for previously defined clients.
- The care of other clients may be billed via available service units if needed so
Platinum The all-round carefree package
- With our ESPlus Platinum Service you will get a proactive all-round service for all your ISP servers and all clients as a flatrate.
- For a fast, safe and all-encompassing service.
We prefer to use the tool of our partner Predatar for our service ESPlus for IBM Storage Protect.
Convince yourself of the advantages this tool offers for your managed service:
Predatar for IBM Storage Protect
Automated monitoring and reporting for your IBM Storage Protect infrastructure
Benefit from the advantages of a high-performance automation solution
Predatar is a powerful solution for automated monitoring and reporting of IBM Storage Protect infrastructures. Every minute, data is retrieved and analyzed by the ISP Server in order to detect problems and incidents early.
In case of a problem, Predatar triggers predefined alerts and sends out automated emails from which the user can directly create a troubleshooting ticket. For fast, transparent and documented problem solving.
Queries can also be created ad-hoc and evaluated within a short time.
In addition, the recovery module can be used for backup data for quality assurance and testing. This way, based on your existing data, you can, for example, make accurate predictions about the duration of restore and backup processes or the recovery time of your systems after a crisis (keyword: RPO / RTO).
Do you need a way to pass the cost of the backup on to your customers or departments? The Predatar Chargeback Portal provides a simple overview for non-IT users and automates the billing department according to the volume of data consumed.
Our services
- Advice on the product
- Support during installation and configuration in the customer environment
- German speaking support
Your benefits
- Integrated ticketing with automatic generation of tickets in the event of a problem
- Possibility of ad hoc reporting
- Possibility to chargeback via backup service catalogs with external and internal cost allocation
- Our comprehensive practical experience in dealing with Predatar through our Empalis Service Plus.
Read more: Our Empalis-Predatar Story
Partnerstory from our Business Partner PredatarHow Empalis Consulting transformed its business model by building innovative new services
Learn more in our video on Empalis Service Plus for IBM Storage Protect with Predatar.
Keynote talk online at virtual Predatar Control 2020
Online for the first time, we were back on 10 November 2020 to present Empalis and our managed service with Predatar in our keynote. Access the short talk by Alina Mot, CEO Empalis Consulting, here: