Empalis Service PlusManaged Service for backup solutions tailored to your needs
Regardless of which backup solution you have in house - IBM Storage Protect, Commvault, Cohesity or Veeam - our team is one of the most renowned specialists in this field.
The market shows that requirements for backup solutions are becoming more demanding
In many cases, customers are transitioning from their established IT backup landscape to the latest technologies based on cloud services. Often, due to reasons such as a shortage of skilled personnel or a general focus on value creation, the operation of existing infrastructures is outsourced to free up resources for other areas.
At this same time, the proportion of cloud-based backup solutions is also increasing: Today's hybrid and multi-cloud environments require companies to deal more efficiently with rapidly growing data volumes and the demands on their own IT security resilience, including in the area of data backup, and to position themselves more cyber-resiliently overall.
The benefits of managed services: More than just lightening the load for IT teams
Managed services offer many ways to help companies manage their backup needs. In many medium-sized businesses and enterprises, IT departments are reaching their limits:
- IT infrastructures are highly complex, often hybrid and usually organised across multiple locations. With workloads in the cloud, in data centres and on mobile devices, complexity is constantly increasing.
- Data protection and compliance, cyber security and cyber resilience, and high availability place high demands on IT teams.
- At the same time, the pressure to innovate in the context of digitalisation is having an impact on IT departments.
Empalis is particularly specialised in cyber resilience and the implementation of new regulations such as NIS2 and DORA. We are guided by the BSI and NIST frameworks as well as the GDPR. Our team is happy to provide support with audits or certifications on request.
1. Time and cost efficiency
In addition to reducing the workload on IT teams, cost control – or even significant cost reduction – is a key advantage of managed services. Expenses that would normally have to be allocated to personnel costs, training, software maintenance and licences can be planned transparently in monthly service packages. As a managed service provider, we also contribute the latest expertise and tools, keep manufacturer certifications up to date and employ enterprise-level specialists.
2. Cybersecurity and cyber resilience
Managed services take a preventive approach, using expertise to detect disruptions, failures and cyber threats such as ransomware at an early stage, thereby increasing the level of security and resilience within the company. Empalis has proven cyber resilience best practices that benefit our customers.
Managed services also bring a standard of quality through the involvement of specialists. Experience shows that complex technical requirements such as regular DR tests, updates and patches, optimisations and security configurations, and other tasks are often less of a priority than they should be in many IT departments. Outsourcing to a managed service provider ensures maximum data security in the face of constant cyber threats.
3. Scalability
Companies' data volumes are growing – and need to be backed up. Whether through cloud applications and the use of AI, or simply due to increasing user numbers or the expansion of locations, managed services can be flexibly expanded on a monthly basis. Data recovery can be tested regularly, thereby supporting the business continuity management process.
4. Future-proofing
Managed services ensure business continuity: Many companies back up their data in their own data centres, some also back it up additionally – and some ‘only’ - on magnetic tapes in a tape library. Even after migrating to a new cyber-resilient solution, it is often necessary to continue operating the old environment in a reduced form to ensure that long-term data remains available in the future. Modern solutions are therefore usually set up in parallel with existing systems. This naturally requires more effort, as several solutions now have to be operated simultaneously, which requires resources and attention.
Empalis not only masters the ‘old’ and ‘new’ worlds of backup technology. With us, you benefit from additional redundancy and cyber security through our Empalis Cloud, which improves your risk management. At the same time, Empalis provides you with the support you need for your situation and requirements to make the transition to new technologies with consulting, architecture, implementation and migration.
5. Service orientation and partnership
Empalis not only offers a high level of security and associated high-quality, intensive partnerships and cooperation with distributors. We are the managed service provider that supports you as a strategic partner with training and consulting expertise. Our team offers administrators insight behind the technical scenes, whether in project collaboration, in our technical IT blog, at specialist events on your topics, or in direct contact.
Empalis Service Plus: Game changer for your cyber resilience strategy
Managed services are not a ‘nice-to-have’ for medium-sized and large companies, but a sensible strategic measure to secure their IT, free up resources for other tasks and professionalise their operations. Especially in times of cyber threats and digitalisation, the move to a managed service provider is a decisive competitive advantage.
Managed service with Empalis: hybrid, on-premise or in the cloud
Our customer use cases demonstrate the reasons for managed service:
Our customer has migrated to Rubrik but still backs up data to IBM Storage Protect and, for technical and legal reasons, to tape. They have booked a managed service with Empalis for IBM Storage Protect so that they can concentrate on the new issues at Rubrik. We are taking care of the ‘old business’ for them, as backing up IBM Storage Protect is significantly more complex than the modern solution with Rubrik. This frees up the IT team to focus on innovation.
Legal requirements, such as retention periods, force the customer to continue backing up to IBM Storage Protect and tape for another ten years and to perform restore tests.
Our customer backs up their data with Veeam Backup & Replication: Veeam offers many user-friendly wizards that make it easy to get started, but in larger infrastructures, planning and monitoring the environment is essential. During operation, for example, new backup servers must be planned, procured and integrated, then configured, jobs rescheduled and data moved. The advantageous SLA, the automation of processes (reporting, alarming, ticketing, etc.) and the short distances to our team – as well as the relief of leaving the risk with us – were decisive factors for the managed service with Empalis Service Plus from the customer's point of view.
Empalis Service Plus: More than just ‘Backup-as-a-Service’
We take responsibility and provide effective support for your internal IT. At the same time, we assess your data security from day one and offer you a robust, audit-proof and resilient backup strategy.
Our customers are well protected with our high-quality technical services and our wealth of experience with different manufacturers.
You also benefit from Empalis as a strategic IT partner that thinks ahead, secures and develops.
We stand for reliable managed services:
We are familiar with all vendors: Managed service with Empalis Service Plus
Empalis designs and manages backup environments from the vendors that are best suited to your needs according to the Gartner Quadrant. You can find our service packages listed by vendor. We would be happy to advise you on which environment and model is right for you. If a change to your backup infrastructure is also being considered, our team with over 35 years of consulting experience is here to help.
Demand-oriented service - individual and flexible
Whether parental leave, long-term employee downtime, departure of an employee, outsourcing of partial tasks or even outsourcing of the entire backup operation: Our Empalis Service Plus managed service is tailored to your needs. In addition, upon request, general consulting services can be accessed via service units.
- Personal, individual service in german language
- Flexible service units as needed
- Solution-oriented approach, use of best practices and clear documentation
- Simple package structures for constant cost transparency
- Use of web technologies (ticket portal, knowledgebase, remote control)
- Early problem detection and correction thanks to round-about monitoring
- Full access to the Empalis specialist network
Flexible service units according to demandWe have listened carefully to our customers - regarding their future requirements, their flexible needs as well as their wishes.
Do you have questions about our Managed Service offering? Just send me an e-mail.
Dominik Bosch, Key Account Manager
Phone +49 162 2887924
Backup requirements – you can trust us to keep your data safe
There are two key factors to consider when it comes to protecting your data:
- The range of solutions that are currently in use or are to be implemented
- The current or future IT backup architecture
This is where Empalis' core expertise lies: We focus on the best solutions for data security and cyber resilience on the market, which are not only included in Gartner's Magic Quadrant, but also, in our view, meet the high requirements of existing and new regulations regarding greater cyber security and resilience.
What companies that are currently evaluating or have already implemented solutions such as IBM, Rubrik, Cohesity, Veeam or Commvault have paid attention to:
- Reliability and recoverability: In addition to the need to deal efficiently and scalably with growing data volumes, data backup inherently involves restoring company data quickly and reliably in the event of a disaster recovery. Here, the highest possible backup failure rate and the fastest possible recovery time (RTO) play a key role for decision-makers when selecting technologies and services.
- Cloud integration: Today's IT environments and state-of-the-art technologies for data backup are based on hybrid or cloud architectures. Their integration, when planned sensibly, is based on security concepts such as air gap, zero trust and the consideration of compliance issues – which are crucial for your data security, especially in the area of backup.
- Protection against ransomware: Cyber-resilient backup architectures are essential today. With the introduction of NIS2 and DORA legislation, companies are now required to better prepare their backup strategies for potential cyber attacks in order to protect critical infrastructure.
Automation and orchestration: Automating backup and recovery processes minimises human error and increases efficiency. Managed Service with Empalis naturally includes automation and orchestration where appropriate.
Do you have questions about your backup environment and the possibility of support from our Managed Service?
Simply book a free initial consultation.
