TASKS & PRODUCTS

Empalis Service Plus - The IBM Spectrum Protect Service offering from Empalis

Master Spectrum Protect (formerly TSM) - with our experts!

For years, we have been one of Germany's most renowned specialists in the subject area IBM Spectrum Protect. We listened carefully to our customers - regarding their future requirements, their flexible needs and their wishes. We took this as an opportunity to develop our Empalis Service Plus for complementing.

Tailored to your needs: Empalis Service Plus

Whether parental leave, long-term employee downtime, departure of an employee, outsourcing of partial tasks or even outsourcing of the entire backup operation: Our Empalis Service Plus is tailored to your needs. In addition, upon request, general consulting services can be accessed via service units.

 

Your benefits

• Personal, individual service in german language
• Flexible service units as needed
• Solution-oriented approach, use of best practices and clear documentation
• Simple package structures for constant cost transparency
• Use of web technologies (ticket portal, knowledgebase, remote control)
• Early problem detection and correction thanks to round-about monitoring
• Full access to the Empalis specialist network

By using a customized monitoring / analytics solution, we identify problems before they arise. You can forward support requests for each error message directly to our specialists.

More about this solution:

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