TASKS & PRODUCTS
Empalis Service Plus - The IBM Spectrum Protect Service offering from Empalis
Master Spectrum Protect (formerly TSM) - with our experts!
For years, we have been one of Germany's most renowned specialists in the subject area IBM Spectrum Protect. We listened carefully to our customers - regarding their future requirements, their flexible needs and their wishes. We took this as an opportunity to develop our Empalis Service Plus for complementing.
Tailored to your needs: Empalis Service Plus
Whether parental leave, long-term employee downtime, departure of an employee, outsourcing of partial tasks or even outsourcing of the entire backup operation: Our Empalis Service Plus is tailored to your needs. In addition, upon request, general consulting services can be accessed via service units.
- Personal, individual service in german language
- Flexible service units as needed
- Solution-oriented approach, use of best practices and clear documentation
- Simple package structures for constant cost transparency
- Use of web technologies (ticket portal, knowledgebase, remote control)
- Early problem detection and correction thanks to round-about monitoring
- Full access to the Empalis specialist network
By using a customized monitoring / analytics solution, we identify problems before they arise. You can forward support requests for each error message directly to our specialists.
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